Customer-Centric Energy Solutions: Dyness Makes a Difference in South Africa – SolarQuarter

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In recent years, South Africa has experienced frequent blackouts, known locally as ‘load-shedding’, due to electricity shortages. Intermittent power cuts have disrupted daily life locally, with people in many areas having to endure being plunged into darkness several times a day and many of the furniture is not functioning properly. The normal operations of many factories were also affected by blackouts. Moreover, the supply of electricity to some critical places such as nursing homes has also raised concerns.

As a result, an increasing number of households and businesses are turning to solar panel and storage device installations to mitigate the impact of power cuts. From 2022 to 2023, Eskom’s data shows an astounding 350% surge in solar panel-generated electricity across the country.

As a key part of photovoltaic power generation and power security, energy storage devices will further help households and businesses in South Africa to solve the energy shortage problem. The leading energy storage company, Dyness, has introduced cutting-edge energy storage products, such as the BX51100, DL5.0C, and Powerbox Pro, specifically designed for local people, and C&I products, DH200F, for business. These innovative solutions efficiently store surplus energy generated from daily electricity usage or PV panels, enabling users to enjoy uninterrupted power supply even during blackouts or low renewable energy generation periods. Also, Dyness puts electric safety as a supreme thing, and all of the products have international safety certifications such as TUV, UL, CE, JET, CEC, etc.

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With years of market development, Dyness has made significant strides in addressing the power shortage and instability in the South African market. In addition to the excellent quality of its products, which solve users’ energy use challenges, Dyness’ customer-centric principles have positioned it as a key player in the region’s power and energy sector.

Dyness recognizes that customer satisfaction extends beyond the initial purchase. Notably, the company has made a positive impact in some healthcare facilities. The Dyness local technical support team recently visited a nursing home project in Pretoria to provide regular after-sales service and support for the BX51100 and DL5.0 battery storage modules. The director of Dyness expressed pride in being involved in such a meaningful endeavor, emphasizing the company’s philosophy of prioritizing customer needs and ensuring the energy requirements of critical infrastructure, such as healthcare facilities, are met.

Dyness remains committed to delivering exceptional after-sales service, local technical support, and maintaining a robust network of authorized installer partners. This commitment ensures that customers receive prompt assistance and reliable support whenever necessary. Such a customer-centric approach has fostered a loyal customer base and contributed to the company’s ongoing success in the region.

Additionally, in a bid to support the growth of the renewable energy industry, Dyness recently announced the first installer training session at their Johannesburg headquarters in South Africa. This initiative aims to equip installers with the essential skills and knowledge to effectively integrate Dyness products into various projects. The training session received positive feedback from participants, underscoring the company’s dedication to developing a skilled workforce and promoting collaboration within the industry.

“We aspire to facilitate the industry’s growth in South Africa,” expressed the Dyness director. “Through our customer-centric strategy, we aim to assist local customers in maximizing their use of renewable energy and addressing the energy shortage.”

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