Palmetto Reviews, Services and Costs (2024) – MarketWatch

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How Palmetto Scored in Our Methodology

We conducted a detailed analysis of Palmetto Solar using our provider review methodology, in which the installer scored 4.7 out of 5 stars. Palmetto can attribute its score to having top-of-the-line equipment, a variety of payment options and noteworthy industry experience.


Palmetto State Availability

Palmetto Solar sells solar systems in 19 states, including urban and rural areas. Unlike most other solar companies, Palmetto does not have an in-house installation crew. Instead, it uses numerous third-party installation companies, which it calls Palmetto Build Partners.

Palmetto Cost and Services Offered

Based on our 2023 survey of 1,000 total homeowners with installed solar, going solar with Palmetto can cost between $2.55 and $3.23 per watt of installed capacity. So, a typical 8 kilowatt (kW) solar panel system would cost between $20,000 and $25,000. Below is an overview of Palmetto’s pricing for common residential system sizes. 

System Size Installation Cost
5 kW $12,750–$16,150
6 kW $15,300–$9,830
7 kW $17,850–$22,610
8 kW $20,400–$25,840

Solar Panel Brands Offered

Palmetto installs all-black solar panels with efficiencies above 19.8%. It procures its solar panels from Qcells, a renowned Tier 1 panel manufacturer with a U.S. production facility. 

Although exact solar panel models vary by location and budget, Qcells offers sleek, high-efficiency panels with strong warranties and durable construction. In the past, Palmetto also installed solar panels from REC. 

Panel Efficiency Relative Cost Range
Qcells 20.6%–22.5% Medium – high
REC 19.5%–22.3% Medium

Solar Battery Installation

Solar batteries seem popular among homeowners switching to solar. In our 2023 survey of 1,000 homeowners with solar power, 59% reported installing a battery.  

Palmetto Solar does not have many solar battery options available to its customers. It offers the Sonnen Eco battery, one of the top-rated solar batteries on the market. As for battery pricing, energy storage alone can cost $12,000 to $22,000. This means pairing solar panels with a battery system can result in a combined cost of $25,000 to $35,000 or more.

Battery Installation Cost
Sonnen Eco (5kWh–20 kWh) $12,000+

Additional Services

Palmetto Solar offers many other services besides solar panel and battery installations. For instance, homeowners can choose an energy efficiency audit, pest abatement, panel cleaning and panel removal and reinstallation. 

Payment Options

Palmetto Solar has four payment options — cash, loan, solar lease or power purchase agreement (PPA). Palmetto says about 6% of its customers pay cash for their systems, while 69% take out a solar loan through an installer. Another 25% sign either a solar lease or a PPA.

Buying a system in cash provides the most savings, but it requires a large upfront payment. Solar leases and PPAs have no upfront cost and deliver savings from the first month, but do not result in system ownership. The net savings you can achieve with leases or PPAs are significantly lower than with a cash purchase or solar loan. Generally, we recommend buyers avoid leases and PPAs unless a cash purchase or solar loan is not feasible.


Palmetto Warranties

Solar warranties protect homeowners from having to pay out of pocket for faulty panels, inverters, controllers and improper system workmanship. Product and performance warranties ensure solar equipment components perform for multiple years without significant degradation.

Workmanship warranties mean the installer will take full responsibility for faulty wiring, leaks and other installation issues. Here is an overview of Palmetto’s solar warranties:

Warranty Type Palmetto Length Industry Average
Workmanship or service warranty 25 years 10 years
Product warranty 25 years 25 years
Performance warranty 25 years 25 years

Palmetto Installation Process

Palmetto Solar has a detailed solar installation process, and the company uses numerous third-party installers. For this reason, installation timelines can vary, but generally involves the following steps:

  1. Initial assessment: The first stage in Palmetto’s installation process is a combination of a few steps that require multiple interactions with company representatives. First, the company will hold a one to two-hour introductory meeting where a sales representative will explain the process and your options for going solar, and answer any questions or concerns. Then, the company will ask you to complete a site survey of your property using a smartphone. The process involves answering a few questions and submitting photographs of your electricity bill, electrical panel, roof, etc.
  2. Contract review and design: In this step, you will review the system design, pricing, payment options and protection plans. If you agree with the terms, you will sign the purchase contract. Palmetto’s representatives will review the documents you submitted for completion and accuracy. The design and engineering team will then use the information submitted, along with mapping data on your roof and solar regulations in your area, to design a solar panel system tailored to your needs.
  3. Permitting and approvals: Palmetto works with several entities to move your project forward, such as local permitting departments, city offices, homeowners associations and solar incentive programs. According to Palmetto, this process takes two to four weeks or longer. 
  4. Installation: Once Palmetto receives the necessary permits, it will schedule an installation date that works for you. One of its Build Partners should complete the system installation in one to two days.
  5. Inspection: Before your solar provider turns your system on, your utility company or local municipality will inspect your system to ensure it meets safety regulations and zoning laws. The inspection will also check electrical, building and fire codes in your area.
  6. Final inspection and activation: After the inspections, Palmetto will apply with your utility company for your system’s permission to operate (PTO). Once approved, a representative will install a bidirectional meter on your property for net metering. After your system receives its PTO, you can switch it on.  

What Customers Think of Palmetto

An analysis of Palmetto Solar’s reviews across several platforms, including the Better Business Bureau (BBB), shows that the company receives mostly positive reviews. Here is an overview of what customers like and dislike about the company. 

What Customers Like

  • Transparent consultation: Numerous Palmetto customers report having an easy and clear initial consultation that helped them make an informed decision. 
  • Smooth installation procedure: A significant number of Palmetto customers mentioned that their system installation went as expected. 

What Customers Don’t Like

  • Slow customer service: Among negative reviews, a common complaint Palmetto customers have is the company’s slow customer service. Customers report that Palmetto often takes weeks to address system issues, especially warranty claims.

When we reached out to Palmetto for comment on its negative customer reviews, the company responded with the following statement:

“Excellent customer experience is a cornerstone of our company’s values,” said David Fairbank, the senior vice president of Services and Hardware. “We recognize that at times, Palmetto’s network of affiliated sellers and installers may have had the opportunity to deliver a better customer experience, and we are always looking to improve in this area. To do our best to ensure customer happiness, Palmetto assigns every homeowner one dedicated Palmetto customer lead, and one dedicated service technician to communicate directly with the homeowner pre- and post-installation.”

“We also offer a customer-facing account for everything related to Palmetto, which notifies homeowners of updates leading up to installation day, enables the homeowner to see system performance once the system is operational and offers in-app chat service,” he added.

Compare Palmetto Solar to the Competition

Here is a table that compares Palmetto Solar against two of its biggest competitors — SunPower and Freedom Solar. As you’ll notice, the main differences between Palmetto and its competitors include its unique protection plan and an array of related home improvement services.

Star Rating
System Cost $20,000–$25,000 $20,000–$25,00 $25,000–$30,000
Warranty Lengths 25-year product, workmanship and performance 25-year product, 10-year workmanship 25-year product, workmanship and performance
Panel Brands Qcells Tier 1 brands Maxeon
Financing Options Cash purchase, loan, lease or PPA Cash purchase, loan, lease or PPA Cash purchase or loan
Services Offered Solar panel installation, solar batteries, energy efficiency audits, system monitoring, panel cleaning, removal and reinstallation, peace of mind protection plan pest abatement and a mobile app Solar panel installation, solar batteries, EV charger installation, system monitoring, optional service package and a mobile app Solar panel installation, solar batteries and backup generators
Star Rating
System Cost $20,000–$25,000 $20,000–$25,00 $25,000–$30,000
Warranty Lengths 25-year product, workmanship and performance 25-year product, 10-year workmanship 25-year product, workmanship and performance
Panel Brands Qcells Tier 1 brands Maxeon
Financing Options Cash purchase, loan, lease or PPA Cash purchase, loan, lease or PPA Cash purchase or loan
Services Offered Solar panel installation, solar batteries, energy efficiency audits, system monitoring, panel cleaning, removal and reinstallation, peace of mind protection plan pest abatement and a mobile app Solar panel installation, solar batteries, EV charger installation, system monitoring, optional service package and a mobile app Solar panel installation, solar batteries and backup generators

Frequently Asked Questions About Palmetto Solar


Palmetto Solar started its operations in 2010, resulting in more than 13 years of industry experience.


Chris Kemper is the founder, chairman and chief executive officer of Palmetto Solar.


Based on our review, Palmetto is a reputable solar installer. Palmetto Solar installs thousands of solar panel systems every year across the country. It has a robust network of installation partners and multiple positive reviews from existing customers.


Yes, California is one of 19 states in which Palmetto Solar operates. 

Methodology: Our System for Ranking the Best Solar Companies

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