Vivint Solar: Reviews, Services and Costs (2024) – MarketWatch

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“We have solar panels installed by Sunrun on our main home … as well as our retirement home … and have been very satisfied with their service. From installation to monitoring to reporting issues and repairs, Sunrun has been responsive and effective. I check the health of our systems often with their monitoring software so we are aware of any issues. Sunrun also sends out info with many tips including when and how to keep our panels clean.” —Steven M. via BBB

“I am a Finance Analyst: I have 2 systems, turned on Sys 1 (5.2kW), Feb, 2009, Sys 2 (4.?kW), Feb 2018. Both perform as promised. … Current savings over $4,000 per year. Seven of my neighbors all have Sunrun Solar Systems. (I did their initial cost/benefit analysis.)” —Tom Z. via BBB 

“[Too] many problems since I started service with Sunrun. I really want to help the environment with better air quality and reduce contamination. That was the main reason why I decided to go solar. But I have had many problems the system connects and disconnects, and the company doesn’t really care about it. And I end up paying them and [it’s] expensive.” —Celestina S. via BBB

“I was enrolled in Auto Pay with Vivint and when Sunrun bought Vivint, Sunrun started charging me for not being enrolled in Auto Pay even though I continued to be charged through Auto Pay. Sunrun refused to issue a refund.” —Nathaniel C. via BBB

“The installation team was impeccable. They completed the task in less than 6 hours on the same day. My home and yard were in the same condition as when they arrived. As I waited for city inspection and electric company agreements, I had a team available to me by email, text, and phone just in case another question arose.” —Barb C. via BBB

“They have given me the run-around [for months]. The installation crew [moved] insulation, drilled holes, and left the shavings and trash everywhere, left nails and screws on the floor, moved my personal items around.” —Reginald J. via BBB

“They were very thorough in explaining how solar energy works, how the panels would be installed, and what savings we could expect. The installation was very well organized and completed in one day. At this point, the savings are more than expected.” —Thomas P. via BBB

“Very straight forward process, Sunrun reps were super helpful. The town and the public utility slowed things a bit, but Sunrun stayed on top of it. Our savings, even through the winter, have been beyond our expectations.” —John A. via BBB

*BBB information is accurate as of January 2023.

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